Shipping and payment conditions

DE

Deliveries are made within 5 to 7 business days . Please note that slight delays may occur if your order coincides with a public holiday or festival.

Once the package has been shipped, you will receive a tracking number, which will be available on the website within 1 to 2 working days. PostAG becomes active. In some cases, customers mistakenly receive a GLS tracking link due to a minor error in our system. In this case, we recommend that you find the tracking number directly on the GLS website. PostAG to get more accurate shipment tracking.

EN

Deliveries are made within 5 to 7 business days . Please note that slight delays may occur if the order coincides with public holidays or festive periods.

Once the package has been shipped, you will receive a tracking number, which will become active on the DiePost website within 1 to 2 business days. In some cases, customers may mistakenly receive a GLS tracking link due to a minor bug in our system. If this happens, we recommend copying and pasting the tracking number directly on the PostAG website for more accurate tracking.

FR

Les livraisons sont effectuees sous 5 a 7 jours ouvrables. You will not be able to wait until the order coincides with the days of holidays or the periods of festivities.

If you have an expedited coliseum, you will receive a new number that will act on the DiePost site in a delay of 1 to 2 days. In certain cases, the clients may receive an error from the GLS system in response to a bug in our systems. If you have a product, you will receive instructions from the copier-coller directing the number on the site PostAG for a more precise follow-up.

DE

We ship our parcels with PostAG . The postal service works with many partners, so your parcels are handed over to other shipping companies in various countries, such as DHL, PostNL, Colissimo, Bpost, etc.

Please note that customs fees may apply when shipping to Switzerland!

EN

We ship our packages with PostAG . The postal service collaborates with many partners, so your packages may be handed over to other shipping companies in different countries, such as DHL, PostNL, Colissimo, Bpost, etc.

Please note that when shipping to Switzerland, customs duties may apply!

Permission to leave parcels with the parcel service

If the recipient grants the parcel service a deposit authorization, we assume no liability for the whereabouts or disappearance of the goods after delivery. By granting a deposit authorization, the recipient agrees that the parcel will be left at the location specified by the recipient. Should the parcel disappear or be damaged after delivery, the recipient assumes sole responsibility. In this case, we are excluded from any further action or compensation.